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購物指南及保障




消費者保障

感謝您本次光臨本賣場,無論有什麼問題先與我們溝通,我們會盡最大的努力解決問題。您的一次理解與包容給了我們為您繼續服務的寶貴機會,已簽署《消費者保障-7天退換貨協議》如有任何問題,請郵件或諮詢在線客服

購物指南

點擊立即購買,選擇需要訂購的產品。
確認價格、顏色、尺碼,需要多種顏色或尺碼請留言告知。填寫姓名、電話、詳細收貨地址、E-mail(方便我們聯繫您、如告知貨運情況等)

關於套餐

如果選擇產品有2件或以上的套餐,請優先選擇此套餐,無需點擊數量倍增。如果沒有優惠套餐,而您要購買多件,那只能點擊數量倍增那裡的加減項目,比如您訂購的產品是“xxx-2件”擊數量倍增點擊為2后,那就是4件產品了。

購物保障

貨到付款免運費。專門的人員幫您處理售前售後問題。同時請告知您的姓名、聯繫方式及訂單編號,我們的客服人員會盡快處理,符合退換貨款規定的商品,由原渠道負責處理,退款按原路退回,由代收貨運公司處理。

聯繫我們

如有任何問題,請訪問我們的會員服務商城kf.loonl.com填寫姓名進入,或填寫會員碼進入。 或諮詢在線客服加LINE:dmmshop

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運費说明

全台包郵免運費。離島地區:金門、澎湖、小琉球、馬祖、連江、綠島、蘭嶼、七星岩、崇明島、需加運費NT$300(貨運公司收取的)
訂單一般1-2天內發貨,快遞在一週左右就會抵達,旺季可能導致快遞延誤,請您耐心等候

1.認知與接受條款细则
這些條款和條件代表雙方的最終和完全協議,任何條款或條件不以任何方式修改或更改此處所述條款對我們的團隊具有約束力,除非以書面形式,並由官員或其他授權人員簽署和批准我們的隊伍。在收到買方採購訂單,裝運請求或包含附加於或與本條款衝突的印刷條款和條件的類似表格後,我們團隊的貨物裝運不得修改任何這些條款的修改。如果任何條款,條款或規定被具有管轄權的法院宣佈為無效,則此聲明或保留不得影響本文包含的任何其他條款,條款或規定的有效性。
2.接受命令
所有訂單均須經授權的我們的團隊人員進行書面價格核實,除非以書面指定在指定的時間內堅定。沒有書面價格驗證的貨物裝運不構成接受訂單中包含的價格。
3.替代
我們的團隊保留權利,在沒有預先通知的情況下,替換類似,品質和功能的替代產品。如果買方不接受替代品,買方必須明確聲明,如果買方提出報價請求,或者如果沒有提出報價請求,當買方要求報價時,不允許替換我們的隊伍 。
價格
報價,包括任何運輸費,有效期為10天,除非根據我們團隊的官員或其他授權人員發出或驗證的書面報價或書面銷售接受指定為特定期間。如果撤銷是書面的,並且在我們的團隊收到價格的書面接受之前郵寄給買方,我們團隊可以撤銷指定為特定期間的公司的價格。我們的團隊保留取消訂單的權利,如果售價低於報價是由政府規定制定的。
5.運輸
除非另有規定,否則我們的團隊將使用其判斷確定承運人和路線。在任何情況下,我們的團隊不會對任何延誤或過多的運輸費用由選擇產生的責任。
6.包裝
除非另有規定,我們的團隊將僅遵守所選運輸方法的包裝標準。買方要求的所有特殊包裝,裝載或支撐的費用將由買方支付。買方特殊設備的所有包裝和裝運費用應由買方支付。


退換貨政策细则

我們提供完善的售後服務,承諾自顧客簽收商品之日(以簽收快遞日期為準)起7天內,如對商品有不滿意,我們將提供退換貨服務(特殊商品除外具體見商品介紹頁為準)。
一、退換貨註意事項:
1. 請保證退換貨商品的完好性,即商品需保持原有品質、功能,商品本身、配件、商標標識、吊牌齊全。套裝商品請整套退換。
2. 退貨時請將商品本身、吊牌、配件、實物贈品、以及商品包裝(不包括紙箱、快遞袋)壹並退回。
二、以下情況恕不接受退換貨:
1. 產品包裝拆毀,影響二次銷售。
2. 出於安全和衛生的考慮,貼身用品如內衣褲、運動文胸、襪子、連褲襪、打底褲等。
3. 已水洗、已穿著使用、或因您個人原因造成受汙受損的商品。
4. 商標標識、水洗標等標識被摘、標識被剪的商品。
5. 非商品本身,而僅是隨單附贈的其他物品或禮品。
6. 超過退換貨辦理時限的商品。
三、因質量問題產生的退換貨處理:
1.我們承諾所有商品均經質量檢驗合格後方進行銷售,若您壹旦發現商品有質量缺陷,請您務必在簽收商品後7天內與客服聯系,在客服指導下進行退換貨操作。因質量問題產生的退換貨,我們將承擔所有退換貨費用。
2. 因以下原因而產生的退換貨,恕無法根據質量問題退換貨為您處理,將視為壹般退換貨辦理,請您理解。
A:由於燈光、計算機顯示器色差、或個人對顏色理解等不同,導致照片與實物可能存在壹些色差。此類並不屬於商品質量問題。
B:商品詳情頁面提供標準體型尺碼表/實物平鋪測量尺寸,供您參考;由於手工測量、批次不同或者個人的測量方法標準等原因,可能與您的測量結果略有差異。
C:請您在收到商品後及時檢查商品是否完好,並進行試穿,及時提出退貨要求。超過簽收商品之日起7天的申請,恕無法為您操作退換貨。
D:某些商品會存在特殊的制作工藝或復古做舊設計,不屬於質量問題。
E:部分商品由於生產工藝或面料處理原因,經洗滌後會有少許掉色或變形。在質量檢測標準範圍內的屬於正常情況,恕不能按質量問題處理;另由於洗滌劑或不當的洗滌方式也會造成此類情況,請您依照說明進行洗滌。
四、關於退換貨運費:
賣方承擔運費:
1、我方原因發錯貨物我方承擔運費;
2、收到商品有嚴重的質量問題,我方承擔運費。
質量問題界定:無法修復或不易修復的問題,如布料裁切問題不對稱,大面積染色,明顯影響美觀的破洞等屬於質量問題;
輕微瑕疵不屬於質量問題,輕微瑕疵包括(線頭、毛邊;畫粉痕跡;個別漏針、跳針、脫線等;扣子釘不牢;不影響穿著的微小汙漬;不明顯處的沙眼、小洞;有異味;偶爾有燙鉆裝飾脫落;因運輸造成不平整)。請不能接受細微瑕疵的顧客三思而後拍,謝謝配合!
買房承擔運費:
1、輕微瑕疵,退貨運費由買家承擔;
2、色差問題:每臺電腦的設備,顯示器大多不同,所呈現的商品顏色有所差距。對壹點色差都不能容忍的買家請慎重;
3、主觀問題:衣服尺寸不符合自己,因客戶本人喜好、期望值;面料厚薄,手感軟硬,不適合自己,與主觀想象有差距等主觀原因不屬於本店認可的質量問題。
4、偏遠地區和離島區域因為貨運附加費的是由貨運公司收取的,退貨運費由買家承擔;
5、由此產生的稅務費等由買家承擔的;

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